Refund and Return Policy

SLS Select Goods — Return & Refund Policy

Effective Date: May 14, 2026


1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the SLS Select Goods website located at https://slsselectgoods.com.


2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@slsselectgoods.com

  • Phone: 

  • Address: SLS Select Goods

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM CST


3. Return Eligibility

Customers in the United States have the right to request a return within 30 days of receiving their product, subject to the conditions below.

3.1 Conditions for Return

  • Unused and Undamaged: Item must be unused, unassembled, and in original condition.

  • Original Packaging: All packaging, labels, and tags must be intact.

  • Proof of Purchase: A receipt or order confirmation is required.


4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service Email support@slsselectgoods.com within 30 days of receiving your order. Include your order number and reason for return.

  2. Return Authorization After review, we will provide:

    • Return instructions

    • An RMA (Return Merchandise Authorization) number

    • A prepaid shipping label (only for damaged/defective/incorrect items)


4.2 Preparing Your Return

  1. Package the Item Safely

    • Use original packaging

    • Include all accessories, manuals, and free gifts

  2. Include Documentation

    • RMA form

    • Any required photos or supporting documents

  3. Attach Shipping Label

    • Print and attach the provided label (if applicable)


4.3 Shipping the Return

  • Ship Within: 7 days of receiving return authorization

  • Method: Use a trackable courier service

  • Return Window: Item must be shipped within 14 days of receiving authorization


5. Return Shipping Costs

  • Customers are responsible for all return shipping costs, unless the return is due to:

    • Damage during shipping

    • Manufacturer defect

    • Incorrect item received


6. Specific Return and Refund Conditions

6.1 Change of Mind

  • Must be unused, undamaged, and in original packaging

  • Request must be made within 30 days

  • Refund issued to original payment method

  • A 10–20% restocking fee may apply for large or freight items


6.2 Defective or Damaged Goods

  • Notify us within 48 hours of delivery

  • Provide photos or video of damage

  • We will offer a replacement or full refund, including shipping


6.3 Incorrect Product Received

  • Notify us immediately

  • We cover all return shipping costs

  • Correct product will be shipped promptly


6.4 Product Never Arrived

  • Contact us if your order does not arrive within the estimated delivery window

  • We will investigate with the carrier

  • If confirmed lost, we will issue a full refund or replacement


6.5 Order Cancellation

  • Before Shipment: Full refund

  • After Shipment: Follow standard return process after delivery


7. Exceptions to the Return Policy

The following items are non‑returnable:

  • Custom or personalized products

  • Perishable goods

  • Intimate or sanitary items (e.g., bedding, personal care items)

  • Gift cards

  • Downloadable digital products


8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item.

We will notify you via email regarding approval or denial.


8.2 Refund Processing

  • Refunds are processed to the original payment method

  • Allow up to 10–14 business days for funds to appear, depending on your bank


8.3 Partial Refunds

May be issued if:

  • Item is not in original condition

  • Item is damaged or missing parts

  • Item is returned after 30 days


9. Exchanges

We replace items if they are defective, damaged, or incorrect.

  • Email: support@slsselectgoods.com

  • Shipping Costs:

    • Covered by us for defective/incorrect items

    • Customer pays for change‑of‑mind exchanges


10. Timelines

  • Return Window: 30 days from delivery

  • Ship Return Within: 14 days of authorization

  • Processing Time: 5–10 business days after inspection

  • Refund Posting: Up to 14 days depending on bank


11. Legal Rights

This policy does not affect any statutory rights under applicable U.S. consumer protection laws.


14. Questions & Support

For more information:

  • Visit our FAQ page (coming soon)

  • Email: support@slsselectgoods.com

  • Phone:


SLS Select Goods

support@slsselectgoods.com